To help protect you, we're asking everyone with a Microsoft account to have up-to-date security info, like an alternate email address or phone number. Then, if you forget your password or if someone else tries to take over your account, Microsoft can send a security code to your security info. When you send it back to us, we know that you’re really you, and we can get you back in to your Microsoft account.
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How to add or remove security info
To add or remove security info to your Microsoft account right now, go to Manage advanced security on the Microsoft account website, and sign in. Under Security info helps keep your account secure, you’ll see the security info we have for you now.
How to add a phone number
On the Manage advanced security webpage, choose Add a new phone number.
Follow the instructions to enter your phone number, and choose whether you want to get security codes by text or phone call.
Press Next, and we’ll send a security code to the phone number you entered.
Enter that security code in the next field, and press Next again. You should now see your phone number in the list of security info.
How to add an alternate email address
On the Manage advanced security webpage, choose Add a new email address.
Follow the instructions to enter a different email address than your Microsoft account email.
Press Next, and we’ll send a security code to the email address you entered.
Enter that security code in the next field, and press Next again. You should now see that email address in the list of security info.
How to remove security info
On the Manage advanced security webpage, choose Remove next to any email address or phone number you don't want to use as security info anymore.
I'm not getting my security code. What do I do?
I can't get text messages. Can I still get codes with my phone?
A message told me to “make sure you can receive a security code"
How does Microsoft use my security info?
Is a security code the same thing as a password?
None of my security info will work anymore. What can I do?
To help protect you, we're asking everyone with a Microsoft account to have up-to-date security info, like an alternate email address or phone number. Then, if you forget your password or if someone else tries to take over your account, Microsoft can send a security code to your security info. When you send it back to us, we know that you’re really you, and we can get you back in to your Microsoft account.
Show all
How to add or remove security info
To add or remove security info to your Microsoft account right now, go to Manage advanced security on the Microsoft account website, and sign in. Under Security info helps keep your account secure, you’ll see the security info we have for you now.
How to add a phone number
On the Manage advanced security webpage, choose Add a new phone number.
Follow the instructions to enter your phone number, and choose whether you want to get security codes by text or phone call.
Press Next, and we’ll send a security code to the phone number you entered.
Enter that security code in the next field, and press Next again. You should now see your phone number in the list of security info.
How to add an alternate email address
On the Manage advanced security webpage, choose Add a new email address.
Follow the instructions to enter a different email address than your Microsoft account email.
Press Next, and we’ll send a security code to the email address you entered.
Enter that security code in the next field, and press Next again. You should now see that email address in the list of security info.
How to remove security info
On the Manage advanced security webpage, choose Remove next to any email address or phone number you don't want to use as security info anymore.
I'm not getting my security code. What do I do?
I can't get text messages. Can I still get codes with my phone?
A message told me to “make sure you can receive a security code"
How does Microsoft use my security info?
Is a security code the same thing as a password?
None of my security info will work anymore. What can I do?
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