Product is now Goods and Services
2. Process Approach is now stated requirement (Clause 4.4.2)
3. “Risk” is defined as effect of uncertainty
1. ISO 31000
4. Design and Development is now Development
5. Monitoring and Measurement are now separate
1. Monitoring: status of a system, a process or an activity
2. Measurement: a process to determine a value
6. Context of Organization
1. From stakeholders, industry groups, trading partners, others
2. Laws, regulations, standards, codes of practice, Industry regulation, corporate
governance, others
3. Economic, financial, environmental, social
4. Industry or government analysis
7. Media information