please check the DP-Profibus cable. It seem that the cable is horrible bad connected to the bus connectors. See details on your photo.
For that reason there is no connection between PC and plc. So the PC will not recognize the machine configuration (e.g. no. of daylights, language, etc.)
Check also the DIP switch on the bus connectors.
ON at the beginning and end of the profibus line (only one cable connected to A1-B1)
OFF in the middle of the profibus line (when two cables are connected to bus connector.
You may need to replace all cable and bus connetors.
This is a hardware problem and cannot solved with the remote access.