I would to send information about the expenses incurred with the Aware company. Please find attachment. And I would like to give you more information on past operations. I think that is probable you should know.
We have a problem the end of project UPS, about wire Lan cable from USP connected to switch network for that UPS can send notification alarm e-mail to IT Team when have event power outage. After Aware installation UPS already and then I ask Aware no action wiring Lan cable of notification system. I ‘ve check and spoke with officials Aware, but have the avoid all along and suggested me to send e-mail ask Mr. Adam by myself. I have sent to inquire and then replay from his staff.
E-mail from Aware wrote back, wiring the signal for UPS to switch network is out scope of work. Because Network wiring fiber optic we work with other IS. Please fine attachment.
The reason from Aware not involved with fiber optic. Because Lan cable is install inside server from UPS connect to Switch network in rack cabin very shot not over 6 m and keep Lan cable into the wire way (Cost not over 1,500.-). I don’t know why Aware not to do this. I never inform to you and khun Nid before, because I bring up a side issues to complicate the matter and we can wiring Lab cable by ourselves.
Until I met another problem that generator. I have assigned Keng will checking fuel tank ever week. We meet the fuel meter whether we refuel is full, the scale meter will at the middle. After that Keng will inform to Aware and then inform back, it is issue since the generator transmitter from the factory. They did not the know how to fix it.
And other issue new computer at packing has problem about power supply . I remember, we agreed that there would be a guaranteed next business day (after we inform problem that company must came to STER to next day and fix it not over 24 Hrs. ). But after we inform this problem, they inform back to my team has not come and need to take 1 week for order spare parts. Because they don’t have spare part in the store.