Most online retailing companies would naturally outsource
logistic to TLC so as to lower down the total operation cost
[6]. But who should be blamed for and pay for the loss of
customers in case that delivery was delayed? There suppose
to be no definite answer in most cases. To solve the problem,
Vancl combined the wholly-owned logistic department and
third party partners, with the order tracking system ensuring
the company receives fewer complaints for delivery.