➢ CONSISTENCY OF RECIPES AND PLATE DESCRIPTIONS
➢ PRESENTATION: KITCHEN-SERVICE TEAM
➢ STANDARD AND PRESENTATION
➢ COMMUNICATION
● Recipes to be taught by trained senior chefs to junior trainees, to ensure all follow the right method.
● Floor supervisors are to keep an eye on ready plates to be served to guest and be sure that the dish has the standard presentation which is implemented and do not serve if not up to standard.
● Send it back to chef to prepare according to the standard presentation.
● If chef complains, see manager in charge to solve issue.
● Do Not Take Any Excuses (don’t let guest wait)
● At beginning of service chef in charge is to tell supervisor what items are or are not available, and that will be communicated from supervisor to all floor staff serving food.
● If a dish has the final approval from senior chef, service staff are to take out food and serve guests (Communication very important)
● Floor staff must tell kitchen when guests arrive at the beginning of service to speed up for the first rush and floor staff must let kitchen know of late arrivals.
● Write time on docket when putting in order in kitchen as well order taker’s name.