2.1 Introduction
The main source of revenue for the hotel is the income derived from room sales. The sale of hotel rooms is one of
your primary responsibilities as a guest service representative.
Selling hotel rooms to guests involves much more than an exchange of payment for a room. You must know how to
assign rooms that match a guest's request as closely as possible, while promoting the hotel's facilities. The more you
know about the hotel's rooms, the more satisfactory the assignment will be. You should visit a room in each category
to see the accommodation first-hand. This is called product knowledge. Our product is rooms
Room assignments are based on information supplied by the guest, such as the number of people staying in a room,
the rates preferred, and the type of room needed. However, most guests are unfamiliar with the features of the rooms
at the hotel. This gives you an excellent opportunity to make suggestions and upsell the particular room that meets or
exceeds the guest's expectations.
Meeting the guest's needs in making the best room assignment is a priority. However, you also have an obligation to
make sure that every room that is sold is ready for occupancy. The status of a room changes constantly, therefore
you must always update the supply of rooms that are ready for sale in the room status enquiry so that a guest is not
assigned to a room that is already occupied or out of order.
The hotel room is literally a "home away from home" for a guest. Combining careful control of room status and
individual attention to each guest can achieve the perfect match of guest satisfaction and increased room sales.