Basically, Hows are ways of achieving Whats. By answering the question: "What can we control
that allows us to meet our customers' objectives?" the project team identified twelve technical
requirements including technical specifications/controls as well as service (training/education)
and operational (implementation plan) elements. The next step was to fill out the relationship
(central) area of the matrix by correlating technical requirements to individual customer needs in
order to determine strength of relationship and impact on the need. Four symbolic and numeric