Processing express check-outs
Express check-out provides extra service for the guest. Where this service is offered, a couple of systems may apply.
The guest who wishes an Express Checkout may need to request this service. When they do they receive an Express Check-Out form from reception they are asked to complete all relevant details.
Alternatively these forms may be provided in-room near the telephone or in the in-room compendium.
An Express Checkout means that when departing the guest doesn’t need to wait at reception.
They simply need to hand in the Express Checkout form at reception and the business will charge their credit card or send the account to the company for payment. The day prior to a guest’s departure an express check-out form is signed by the guest. The Front Office cashier checks the signature against the credit card imprint or guest registration form, obtained at registration and held on the guest’s file. There is a clause in most Express Checkout forms stating that the guest authorises the establishment to action the above process.
In many establishments the Express Checkout process is facilitated using the in-room television. The hotel is able to put the guest account up on the screen so the guests can check their accounts before they proceed with the express checkout.
Premises that offer this service will usually also have a ‘Key/Card Drop’ slot near reception so that Express Checkout departing guests can return their key/card.
No charge applies to guests for availing themselves of this service, and those who use the service tend to value it quite highly as it means they can better plan their day and don’t risk missing an important meeting, missing a flight or getting caught in traffic jams to the airport.