This case was prepared by Sean Carr (MBA’03), under the direction of Robert F. Bruner of the Darden Graduate School of Business Administration. It was written as basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright ©2005 by the university of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e- mail to sale @dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission