Article 6.1. Extended Service
Upon the request of CUSTOMER, VENDOR shall perform Extended Services which composes of First/Second line Support and error correction as further set forth in Exhibit 3 (the Maintenance Service) and Exhibit 4 (the Service Level Agreement) with additional charge.
Article 6.2. Emergency Service
Upon the request of CUSTOMER, VENDOR may perform Emergency Service which meet CUSTOMER’s any needs not covered by Regular or Extended Service. This Service includes assisting CUSTOMER to configure Customer System to support the new products or services.
Article 6.3. Update
At VENDOR’s sole discretion, the functionality update of software may take place in order to maintain the quality of the Licensed Software. VENDOR will notify delivery, contents of such release and advice of requiring hardware and third party software limitation. At CUSTOMER’s request for delivery, VENDOR will deliver such release to CUSTOMER. CUSTOMER will undertake to install such new release in the testing environment with prior notice to VENDOR regarding installation thereof.