Dear The Ecotel Bangkok,
Thank you for working with Booking.com.
We’re reaching out to you about the following reservation:
Guest name: Niko Setiawan Setiawan
Arrival date: 2016-07-02
Booking number: 466297687
Niko Setiawan Setiawan has provided some documents to us indicating that an incorrect charge was made to their credit card by your property.
The document shows that the guest has been charged a cancellation fee, although the guest had cancelled this reservation without incurring any penalties.
Although we understand that mistakes can occasionally occur, we’d like to arrange a satisfactory resolution to this issue as quickly as possible.
We ask you to kindly refund the guest and provide us with a refund document, such as a screenshot of an online bank statement, within the next 24 hours. You can send the necessary documents as a reply to this email.
Please bear in mind that if Booking.com has to refund the guest on your behalf, the incurred costs may be invoiced to your property. You would receive an additional invoice for the charge.
If you have any questions or concerns regarding this matter, please feel free to reach out to us.
We look forward to our continued partnership and mutual success.
Kind regards,