ISO 9001 INTERPRETATION
Quality Loop Elements
Contract review. Quality can be defined as the ability of the product to satisfy stated and/or implied customer requirements. Therefore, the first step in the development of a quality system in a university is to adequately identify these requirements. The objective of the contract review element of ISO 9001 is to provide the faculty (department) with a clear understanding of customers' needs and specifications, to evaluate if these needs can be achieved, and to provide the customers with a clear understanding of the manner in which the faculty (department) shall meet them. The following processes are covered: