CHAPTER 7 l PREPARING THE PROPER ETH/CAL AND
overall ethical conduct. An ethical dilemma is a situation that involves doing
something that is beneficial to oneself or the organization, but may be unethical.
Most employees confront ethical dilemmas at some point during their careers.
Ethics training programs can be provided by outside vendors or can be
developed in-house. For example, one organization, Character Training
International (CTI), provides ethics training programs for both large organizations
and smaller entrepreneurial firms. The company offers a variety of ethics-related
training services, including on-site workshops, speeches, a train-the-trainer
curriculum, videos, and consulting services. A disti_nctive attribute of CTI is its
focus on the moral and ethical roots of workplace behavior. ln workshops,
participants talk about the reasons behind ethical dilemmas and are provided
practical, helpful information about how to prevent problems and how to deal
appropriately with the ethical problems and temptations that do arise. The hope
is that this training will significantly cut down on employee misconduct and fraud
and will increase morale.7
In summary, ethical cultures are built through both strong ethical leader-
ship and administrative tools that reinforce and govern ethical behavior in
organizations. Building an ethical culture motivates employees to behave
ethically and responsibly from the inside out, rather than relying strictly on
l_aws that motivate behavior from the outside in.8 There are many potential
payoffs to organizations that act and behave in an ethical manner. A sample of