Many of us luxury travelers believe that service makes the difference between a very nice hotel and a memorable hotel. But what constitutes truly great luxury hotel service?
To find out how a savvy hospitality consultant appraises hotel service, I spoke with one of the world's best: NYC-based expert Eric Weiss of Service Arts Inc.
Eric is a hotel-service guru who terms the hotel trade "the ultimate people business." He is called in to consult and train at some of the world's top hotel and resorts, including all those pictured on this page.