The KM market is highly competitive, and it has developed considerable uncertainty and risk because of the contradictory nature of its enabling technologies and the inherent organizational and cultural difficulties embedded in its applications.
According to a recent Merrill Lynch report, the market for technologies that facilitate KM systems is expected to appreciate at a 30% compounded annual growth rate, having skyrocketed from $97 million in 1999 to over $500 million at the end of 2004 [3].
This clearly reinforces the fact that KM is perhaps 95% focused on people, processes, and culture, rather than on technology, since the majority of technology growth is in information management (i.e. business content management) and classification systems [3].