Krabi, 4 April 2014: Tourism officials say the government needs to crack down on tourism fraud after 200 domestic tourists claimed they had been cheated after they bought packages for Phu Pranang Resort and Spa in Krabi through Phu Pranang Travel. The complainants in their petition to the police, claimed an offshoot of the firm sold low-priced packages at the Thailand Travel Expo in Bangkok September 2013. When tourists showed up, the hotel allegedly refused to honour the deals, even though it had received full payment. More than 5,000 hotel packages were sold for the hotel by Phu Pranang Travel. Both the hotel and travel agents have the same owner. Phu Pranang Travel joined its fair in September last year at the Queen Sirikit National Conference Centre. The investigation team chief, Police Colonel Wittaya Meksai confirmed to TTR Weekly that both the hotel and company premises were closed and no executives were available for questioning, when they raided the property. Police continue to investigate the case and collect data that will ultimately lead to criminal charges and possible civil suits against the company based on the statements of 220 people who could not use the packages purchased. Both the resort and hotel did not respond to email questions from TTR Weekly and efforts to contact executives by phone failed.
According to Department of Tourism’s Bureau of Tourism Business and Guide Registration, the agency’s commercial registration is in the name of Pranang Travel company dated 12 February 2013 ( licence number 33/05004.) The permit is due to expire 11 February 2015.
Krabi, 4 April 2014: Tourism officials say the government needs to crack down on tourism fraud after 200 domestic tourists claimed they had been cheated after they bought packages for Phu Pranang Resort and Spa in Krabi through Phu Pranang Travel. The complainants in their petition to the police, claimed an offshoot of the firm sold low-priced packages at the Thailand Travel Expo in Bangkok September 2013. When tourists showed up, the hotel allegedly refused to honour the deals, even though it had received full payment. More than 5,000 hotel packages were sold for the hotel by Phu Pranang Travel. Both the hotel and travel agents have the same owner. Phu Pranang Travel joined its fair in September last year at the Queen Sirikit National Conference Centre. The investigation team chief, Police Colonel Wittaya Meksai confirmed to TTR Weekly that both the hotel and company premises were closed and no executives were available for questioning, when they raided the property. Police continue to investigate the case and collect data that will ultimately lead to criminal charges and possible civil suits against the company based on the statements of 220 people who could not use the packages purchased. Both the resort and hotel did not respond to email questions from TTR Weekly and efforts to contact executives by phone failed.
According to Department of Tourism’s Bureau of Tourism Business and Guide Registration, the agency’s commercial registration is in the name of Pranang Travel company dated 12 February 2013 ( licence number 33/05004.) The permit is due to expire 11 February 2015.
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