• Assist in user acceptance test (UAT) to cover necessary testing criteria and provide production support on New Business, POS and Claim system issues to Operations users.
• Gather and prepare user’s requirement and coordinate with IT on system design.
• Involve in project initiatives or new product launching that related to New Business functions in term of system modifications.
• Coordinate / follow up with user, IT and vendor for project initiation, implementation and post-implementation to complete project as plan.
• Process daily, weekly or monthly management reports or any ad hoc reports and data file.