Subdeesrithai Co.,Ltd.
Insurance start-up, manufacturing, distributing and servicing car insurance online in Thailand is looking for Call center service
The company is well funded with a 5-7 years horizon and a multi-million USD marketing budget. The company has the ambition to become the benchmark provider for car insurance in Thailand, recognized for its innovative distribution model, better priced products, and market leading claims services.
Call Center (Customer Champion)
Department: Sales & Customer Care
Report to: Customer Care Manager
Job Purpose:
To handle incoming calls from customer by providing the best service and information toward customer’s need, selling policies and be able to close deal.
Responsibilities:
Managing and handling incoming calls from customers
Providing the best service and information for customers
Handling all enquiries, complaints and requests in line with policies and procedures whilst striving for a “first call”resolution
Adhering to commitments to call back customers (if necessary) within agreed timescales
Conducting telesales activities, presenting product information
Capturing customer’s feedback, ideas and suggestions through the Voice of the Customer process
Working towards the team’s objectives and demonstrating a commitment to achieving agreed targets
Qualifications:
Bachelor’s degree in any related fields/ Fresh graduated are welcome
Experienced in customer service, sales are desired but not essential
Self-motivated, strong customer service-minded, able to work under pressure
Ability to focus and prioritize work whilst exceeding customer expectations
Good English communication skill
Key Performance:
Handle all calls with positive attitude
Provide an excellent service to customers
Be able to close deal
Benefits:
Salary Negotiable
Life Insurance,Health Insurance
5 working days
Bonus
Competitive compensation