The first action is to develop an expansion strategy. For this purpose
two approaches are available: first, the pilot selection criteria for programs
in other departments can be applied; or second, an all-at-once strategy to
universally apply KM can be developed. Regardless of the selected approach,
appropriate resources, such as a group of core facilitators, communities of
practice leaders, a corporate KM group, or a chief knowledge officer, will need
to be provided. It will be necessary to ensure that the needed technology is in
place and that appropriate user support is available. In addition, there will be
need to address possible cultural challenges. For example, there will be need
to deal with language issues and the “silo” mentality that may exist among the
employees. To address these issues it is essential to obtain active support from
senior management.