EXECUTIVE SUMMARY
Most successful strategy and HR planning integrations are deceptive. The belief that success is due to the linkage of strategy-HR or strata-mind set-HR overlooks the importance of using the strategy-HR linkage to build unity between customers and employees. The logic of a framework for, and examples of HR planning for customer-employee linkage are provided. Based on the experiences of a number of companies, this article describes the steps in translating strategic capability to organizational capability through an HR planning process. The requirements for each step are detailed to help the HR professional translate theory to practice.