The main issue here is not about cash payment but we really need working procedure of each new customer whenever is secured by FGL.
Moreover we also need to know in advance if such new customer having normal delivery freight and/or DHL express delivery freight whereby these 2 kind of delivered shipments need to be handled differently and what kind of pre-notice or pre-arrangement need to be done before actual physical parts being delivered to our depot.
I have noticed there are many new customers coming in for the past few months but we need to get to understand each account's requirement through our learning experience which many times going through the communications or misunderstanding then caused failure in handling the shipment by my men.
For DHL account issue, surely we have our company existing account valid with them as for our own biz usage. But if we wound need to extend import duty charges for FGL's customers being included into our DHL account we do need to check and proceed needful documentation process and get their approval first before we could accept such delivery.
Kindly understand an importance of more information sharing by FGL to their partners whenever new customers are secured and to prior discussing with your partners how to handle that customer appropriately as to prevent mishandling failure chances. Hopefully there would be some improvement to this area very soon among our co-operation. Many thanks.