Please allow me to reply on behalf of Ms. Sawitree as last week she has been sick and Mr. Vincent has tried to help but still to new to take charge.
I have seen the problem, is very clear that the sharp corner may scratch the ear and I agree to receive back all the faulty products, please inform the quantity in Kg. and we will send the driver today.
Before giving you a date that we can return you the whole lot however we need to double check with our production as I am not sure that they can just be tumbled, perhaps we need to repair the mould as the problem comes from the shearing tools.