Communication Style
Bruneian communication is formal and respectful, especially to those senior in age or position. Hierarchy is revered, so older businesspeople should be greeted before younger ones.
As in much of Asia, group harmony is vital. Therefore, the communication style tends to be indirect and somewhat ambiguous. This is done to avoid embarrassing someone or causing either party to lose face. If you are from a more direct culture, you may find the use of evasive responses or insincere yeses frustrating.
Most Bruneians find emotions such as impatience, anger, or irritation embarrassing and try to avoid them. Therefore, it is incumbent upon the foreigner to refrain form showing his/her inner feelings.
Bruneians commonly ask what would be considered intrusive personal questions such as about wages or the like. If you are uncomfortable discussing such matters, it is important to handle the matter diplomatically so neither party loses face. Such conversations are meant to get to know you as a person, they are not meant to make you uncomfortable.
Tone of voice, body language, eye contact and facial expression can often be more important than what is actually said. Therefore, it is important to observe the person as they speak.
Communication Style
Bruneian communication is formal and respectful, especially to those senior in age or position. Hierarchy is revered, so older businesspeople should be greeted before younger ones.
As in much of Asia, group harmony is vital. Therefore, the communication style tends to be indirect and somewhat ambiguous. This is done to avoid embarrassing someone or causing either party to lose face. If you are from a more direct culture, you may find the use of evasive responses or insincere yeses frustrating.
Most Bruneians find emotions such as impatience, anger, or irritation embarrassing and try to avoid them. Therefore, it is incumbent upon the foreigner to refrain form showing his/her inner feelings.
Bruneians commonly ask what would be considered intrusive personal questions such as about wages or the like. If you are uncomfortable discussing such matters, it is important to handle the matter diplomatically so neither party loses face. Such conversations are meant to get to know you as a person, they are not meant to make you uncomfortable.
Tone of voice, body language, eye contact and facial expression can often be more important than what is actually said. Therefore, it is important to observe the person as they speak.
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