Mobile website creation and maintenance. Creating and maintaining
a robust mobile website is important to enable consumers
to search, compare and use it as a channel for
transactions. Nysveen et al. (2005) show that for the three
different brands they surveyed, there were positive effects of
mobile channel (SMS/MMS Multi Media Service) usage on
brand satisfaction, marketing investments in direct and indirect
customer relationships, and traditional channel usage.
Their results suggest that SMS (MMS) additions are perceived
as complementary (supplementary) to the retailer's traditional
channel.