iHerb, one of the world’s largest and most successful e-commerce companies, has been rated as the leader in several service and performance categories according to a September, 2014 independent audit of online retailers.
iHerb was rated best among peers in the vitamins industry in a number of categories – including shipping speed and returns processing - critical to providing customers with responsive service and fast delivery. The ratings were compiled by StellaService Inc., an independent provider of customer service ratings and analytics for online retailers.