Promotion and Price
Promotion and price knoeledge are orther knowledge tools that the salesperson must understand. The ability to use this knowledge often makes the difference between a wellinformed buyer who is ready to make a decision and another buyer who is reluctant to move the sales process forward. Hershey Foods Corporation support its retailers with heavy promotions during Halloween, Christmas, and Easter. The promotional programs must be explained properly so the buyer can place the correct order size during the promotion. How many dollars are to be spent? Is it a national program? Is this a co-op program? What will it cost the buyer? If these questions are answered properly, the buyer will be more at ease and ready to make a purchase.
Service Superiority EXHIBIT 2.3
Dimension Potential Superiority
1. Delivery Can our company demonstate speed? Deliver more often?
2. Inventory Can we meet the demands of our customers at all times?
3. Training Do we offer training? At our site? At our customer’s?
4. Field maintenance Do we go to the field to fix our products? Do our customers have
To bring their equipment to us to fix?
5. Credit and Do we grant credit? Do we help finance?
Financial consideration
6. Installation Do we send a team to your site for start-up?
7. Guarantees and What are our guarantees? How long? What do we cover?
Warranties
8. Other Do we offen anything unique that our competition dose not?
Price can be another area that makes a buyer hesitant if not properly explained. Knowledge of pricing policies is important becase the sealsperson often is responsible for quoting price and offering discount.A As a representative of the selling firm, these quotes legally bind a company to their completion.
Salespeople need complete understanding of their companies’ pricing policies. Does the company sell its products for a set price of can the salesperson negotiate? Can the salesperson give additional discounts to get a potential client who the company has been after for years? Does the company allow trade-ins?