Claims management is clearly a reac- tive program that is a very positive way to control the cost of a claim while protect- ing people. A good claims management program will also include WC Incident and Near Miss Incident investigations as a mandatory part of the process. These programs are both very proactive and will prevent future incidents by looking at the root causes of the incident, The Near Miss Incident review is probably the most proactive, since this allows you to prevent accidents before they can happen. Accountability. responsibing. and authority for safety help develop a safety culture, the contractor must firs hold employees responsible and account- able for safety. This means that employees, not just a select group, have their annual compensation measured and indexed to the success of the company to meet its safety goals.