yes darling the luggage is still with the immigration they are suppose to stamp it out and deliver it to you as the company delivery agent but as the luggage have a problem now they are the one that will solve the problem with immigration, immigration will deal with them as a company and clear everything for them with no problem but someone like you as a individual you can not connect them or go to meet them direct you can be arrest for anty money laundering because you are an individual but fr them as a company all you have to do is to make up the payment how they will solve the case is not your own problem ones you pay the money for thailand insurance certificate you will receive the luggage darling ok