1.3 Service personnel
Employees play major part in the service experience. The level of service that customer
receive will ultimately depend on server's technical skills, personality, experience and the
team within which they work.
Qualities of a good food and beverage server are: -
z Good product knowledge
z Punctuality
z Excellent presentation
z Friendly and outgoing personality
z Positive attitude to customers
z Ability to work in a team
z Good memory
z Customer-oriented
z Honesty
z Professional conduct
z Sales-oriented
z Well organized