From our enquiry with the Accounting Officer and the review of the sales process, we noted the following concerns:
- There was no independent review of the master files after updates were made in the system.
- There was no process in place to regularly review the customer master file with respect to active and inactive accounts, duplicate accounts, additions and deletions as well as details changes.
Management should review customer master file periodically (e.g. every 2-3 years) for unusual and duplicate accounts. Accounts with no activity with UTCT for over a certain period (e.g. over 5 years) should be marked as inactive in the master files accordingly. Special or additional approvals should be required to start using inactive accounts again.