We found all of the nine management components in
the business process links that were studied. However,
the number of components and combinations varied. The
physical and technical components were well understood
and managed the farthest up and down the supply chain.
For example, in one case, the focal company had integrated
its demand management process across four links
by applying the following components: planning and
control methods; work flow/activity structure; communication
and information flow facility structure; and
product flow facility structure. The managerial and behavioral
management components were in general less
well-understood, and more difficulties were encountered
in their implementation. We only found one example of
managerial and behavioral management components that
were coordinated across more than one link of the supply
chain.