The surveys were carried out from the 15th to the 30th of September 2014 on regular weekdays and weekends between
7:00 am and 10:30 am, and between 2:00 pm and 6:30 pm in order to cover both morning and afternoon commuting periods. The survey was one page long, and included both French and English versions. It should be noted that during the surveying periods, the weather conditions were normal, with no major events impacting the typical bus and metro service. Approximately 90% of the printed survey sheets were filled out by users, with no observed systematic rejection pattern at any stop. The surveyed passengers were chosen randomly, based on who arrived first at the stops. They were provided with writing tools and clipboards to fill out the survey, while the surveyors were standing nearby to provide assistance if needed. Passengers were asked to identify the bus route they were waiting for at a stop, and to indicate when they started using the service. Survey participants were also required to report how frequently they use the route, by selecting one of three options: 1 day a week or less, 2–4 days a week, or 5 days a week or more. In addition, they were also asked whether their current trip involved a transfer, either before or after using the bus service in question. Next, the survey required users to indicate their level of satisfaction with their waiting time, travel time, experience on board and cost of trip using rating systems (1 = unsatisfied to 5 = very satisfied). Experience on board was included in the survey to better understand transit users’ level of comfort during transit trips, which may have an impact on their willingness to recommend the transit service to others and/or their intend future use.