First off, thank you for being proactive in making a follow up on this. That is one behavior we are looking for as a member here in eBay. We appreciate your effort and patience in dealing with this matter. I have checked on the escalation we sent to our specialists and the results of the evaluation should be available by after Nov. 7, 2014. I asure you we will contact you right away once we hear from our specialists. Please know that your concern is dealt with utmost attention. For the meantime, we highly appreciate your patience and understanding.