Unresolved means ‘not satisfactorily solved or concluded’. A work team issue can remain unresolved despite a team leader’s effort to address it.
1 Why is it essential that unresolved issues are brought to a final conclusion?
2 Discuss what is meant by ‘following up unresolved issues’. What do you do to ensure that this happens?
3 Why is it sometimes necessary for a person external to the team to be brought in to resolve issues?
2 Consider a work team of which you have been a member where issues, concerns or problems raised by a team member needed to be addressed.
(bare in mind I work in admin for an NGO)
a Explain how the team member’s issue was dealt with by others in the team and
what support was offered.
b Describe the processes that allowed team members to raise issues and concerns.
c Comment on how effective the processes were.
d What changes/ additional processes could you make to further encourage team members to raise issues?