This research examines the relationship between three organizational level constructs and salesperson's selling orientationcustomer
orientation (SOCO) in an in-store retail setting. Respondents represent a wide variety of retail ftrms. A ftrm's customer
orientation, centralization, and employee perceptions of support from individuals in the organization were signiftcantly related
to customer orientation, selling orientation, or both. Firm level customer orientation and perceptions of work environment support
were positively related to a salesperson's degree of customer orientation and negatively related to selling orientation.
Centralization was positively related to selling orientation but not to customer orientation. Customer orientation was positively
related to performance, while selling orientation was not related.