1) RES will get list of contract (status = issue) to issue the letter in RES Main screen
2) User control screen will have a field to identify the type of letter (4 types). The condition to identify type of letterwill be shown below:
2.1 Normalcase(not in 3.2-3.4)
2.2 Customer pass awaycase:see “estate of” tick box in CMS(attachment 1)
2.3 Criminalcase: reason code 332 in diary (remark)
2.4 Retune carcase: reason code 396 in diary (remark)
** The priority of criteria to select the type of letter 1) customer pass away 2) return car 3) criminal