The importance of Total Quality Management practices for a manufacturing company cannot be underestimated in terms of cost reduction, efficiency, effectiveness and supply chain performance through process and product improvement. With increasing demand for cement and intense competition in the industry improving supply chain performance is a continuous process that requires both an analytical performance measurement system, and a mechanism to initiate steps for realizing key performance indicators (KPI) goals. The objectives of the study were; to
eestablish the influence of management commitment on supply chain performance of cement manufacturing firms in Kenya, to determine the influence of employee involvement on supply chain performance of cement manufacturing firms in Kenya, to find out the influence of customer orientation on supply chain performance of cement manufacturing firms in Kenya and to identify the influence of continuous improvement on supply chain performance of cement
manufacturing firms in Kenya. Descriptive statistics methodology of data analysis was used and frequency distributions, percentages frequency tables were used to summarize and relate variables in the study. The study found out that to a greater extent management provided frequent training on quality as well as recognized employees after training. The study revealed that employees were actually involved in decision making processes on quality improvement matters in the organization. It was noted that majority of the organizations responded to their customer needs or complains fast. Further the study identified create partnership relationship as opposed to arms length relationship with suppliers and embracing mutually beneficial relationships between the organization and its suppliers would enhance the ability of both organizations to create value. Quality reviews were carried out quite often. continuously improving employee skills was the most preferred continuous improvement strategies by organizations was followed by Research and development, Benchmarking and Market surveys respectively. The study also found out that continuous improvement, employee involvement, customer orientation and management commitment were significantly related to supply chain
performance in cement manufacturing firms in Kenya (r2= 72.6%>70%).The study concluded that continuous improvement, employee involvement, customer orientation and management commitment were key to supply chain performance of cement manufacturing firms in Kenya.