All action plans are reviewed on a quarterly basis. District action plans are reviewed and discussed weekly by the ELT, and the SLT meets monthly to review progress in each of the district objective areas. Target measures are set for each objective and reviewed as above; target measures are also adjusted by the action plan “owner” as targets are determined to be too low, too high, or on measure. In addition, the ELT uses voice of-the-customer (VOC) reports to refine action plans (3.1a)