Dear P'Aof,
Please find Answer of QM as below,
QM 205981049
Root cause ;
Document BDP miss to check sign on Form-E because after FTS staff courier to BDP office. Document team have a short time prepare document before DHL pick up.
Corrective action :
CSR returns old Form-E to BDP on 30 Dec 2015 then BDP forward to FTS for officer sign on FTA form Then BDP return address that CSR inform via Email on the same day.
Preventive :
BDP document in charge will checked before courier to relate party. In case short time to prepare document we will courier to relate party in the next working day.
Anyway, Suggest FTS should be first checked before courier to BDP.