13. Do you perform inspection activities at products receipt?
14. What is the training and experience of the people performing handling/storing activities? Do you dispose of records?
15. Do you control carrying activities from your premises to the final customers (carriers and packaging)?
16. About product traceability:
o what type of records is kept,
o What is your process for product traceability?
o Please send an example of records
17. Please briefly describe your feedbacks and complaints handling. What about a Vigilance procedure. Did you already have experience with the MOH in case of complaints?
18. Any additional comment?