1. Time Management
This component includes single user and group calendar/scheduling
as well as email. Microsoft (MS) Outlook and Lotus Notes have become
the calendar/scheduling standards within the CRM software industry.
Moreover, bi-directional integration with MS Outlook is also becoming a
de facto standard; users can enter a date-specific activity or a contact from
within MS-Outlook, and the activity or date is automatically added to the
CRM software application and vice versa. In addition to single user and
group calendar/scheduling, the time management component also
includes the creation and management of task lists as well as email.