The first step of AHP consists of developing a hierarchical structure
of the assessment problem. The first level in the present hierarchy
is KM effectiveness. This is divided in the second level into five main criteria: (i) human resources; (ii) information; (iii) data;
(iv) knowledge; and (v) wisdom. The third level consists of 30
alternatives. (Fig. 3) shows the performance hierarchy designed
for this problem.