The Rooms Division consists of three major areas, front office, housekeeping, and uniformed services. Of these, the front office is the revenue producer. The other areas are staff functions.
The principle guest representative of the front office is the Guest Service Agent (GSA). This is the position that welcomes guests, registers them, assigns guest rooms and rates, check's them out, and answers a myriad of questions about the hotel and the surround community. For many guests the front office IS the hotel. The GSA fulfills many responsibilities. We list among them cashier, reservations, pbx (telephone), and night audit.