3. Statement of the Problem and Emerging Issues
• The primary concern of tourism industry is the quality and efficiency of services. In order to achieve this, each of the components of tourism industry requires trained/skilled manpower. Being a service industry, the manpower is the blood of any tourism organisation. They are the ones who can decide the fortune of any company. Thus the need to develop the required human resources in various segments of the tourism industry in general and Jet Airways in particular has become imperative.
• Shortage of tourism training infrastructure, shortage of qualified manpower, and qualified trainers, working conditions in the tourism sector are the matter of concern in the tourism sector.
• There is need to employ well-educated and well trained tourism personnel for achieving higher productivity.
• The organisations, who are utilizing the services of educated and trained human resources, will be definitely more successful than the ones who are not utilising the services of trained personnel.
Anushree Banerjee
3
Journal of Tourism: A Contemporary Perspective | Print ISSN: xxxx-xxxx | Online ISSN: xxxx-xxxx
Vol 1 (1) | January 2014 | www.mkitm.com
• Numerous decision-making activities, having their bearing upon planning, control, investment, product-mix, etc., necessitates the involvement of well-educated and well-trained personnel in the Tourism Industry.
• A high quality of tourist services highly depends on the availability of sufficient human resources (quantitatively and qualitatively).
It is with the above-mentioned imperatives that this study has been undertaken.
3. Statement of the Problem and Emerging Issues
• The primary concern of tourism industry is the quality and efficiency of services. In order to achieve this, each of the components of tourism industry requires trained/skilled manpower. Being a service industry, the manpower is the blood of any tourism organisation. They are the ones who can decide the fortune of any company. Thus the need to develop the required human resources in various segments of the tourism industry in general and Jet Airways in particular has become imperative.
• Shortage of tourism training infrastructure, shortage of qualified manpower, and qualified trainers, working conditions in the tourism sector are the matter of concern in the tourism sector.
• There is need to employ well-educated and well trained tourism personnel for achieving higher productivity.
• The organisations, who are utilizing the services of educated and trained human resources, will be definitely more successful than the ones who are not utilising the services of trained personnel.
Anushree Banerjee
3
Journal of Tourism: A Contemporary Perspective | Print ISSN: xxxx-xxxx | Online ISSN: xxxx-xxxx
Vol 1 (1) | January 2014 | www.mkitm.com
• Numerous decision-making activities, having their bearing upon planning, control, investment, product-mix, etc., necessitates the involvement of well-educated and well-trained personnel in the Tourism Industry.
• A high quality of tourist services highly depends on the availability of sufficient human resources (quantitatively and qualitatively).
It is with the above-mentioned imperatives that this study has been undertaken.
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