3.1 Participants……………………………………………………………………………………40
3.2 Research design……………………………………………………………………………….44
3.3 Questionnaire design (see Appendices C and D)………………………………………...44
3.4 Pilot Study…………………………………………………………………………………......45
3.5 Interview Questions (see Appendices E and F)………………………………………......47
3.6 Artifact collection…………………………………………………………………………….49
3.7 Data collection and procedures for main study………………………………………….50