Thanks for contacting us. My name is Anagha, and I'm very happy to help you with that.
I apologize for the delay in responding to your issue. Please note that our Customer Support team is constantly working to provide the quickest and most efficient service possible. However, we are experiencing a high volume of calls and emails which will affect our response time.
It is important to distinguish between the services provided to you by the seller and the services we provide. Payza is an intermediary between you and the seller as we process the transactions between both parties. We carry out your actions and requests through our service.
It is only possible to dispute transactions up to 45 days after the payment date. If a transaction was completed more than 45 days ago, it will be considered “Expired” and it will not be possible to file a dispute for this transaction.
If you wish to have a refund, you will have to contact the merchant yourself to resolve any issues you may have.
Thanks again for contacting us. If you have any other questions in the future, myself or one of my colleagues will be more than happy to help.
Sincerely,
Thanks for contacting us. My name is Anagha, and I'm very happy to help you with that.I apologize for the delay in responding to your issue. Please note that our Customer Support team is constantly working to provide the quickest and most efficient service possible. However, we are experiencing a high volume of calls and emails which will affect our response time.It is important to distinguish between the services provided to you by the seller and the services we provide. Payza is an intermediary between you and the seller as we process the transactions between both parties. We carry out your actions and requests through our service.It is only possible to dispute transactions up to 45 days after the payment date. If a transaction was completed more than 45 days ago, it will be considered “Expired” and it will not be possible to file a dispute for this transaction. If you wish to have a refund, you will have to contact the merchant yourself to resolve any issues you may have.Thanks again for contacting us. If you have any other questions in the future, myself or one of my colleagues will be more than happy to help.Sincerely,
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