1.According to this article, I think these situations that can't control. These situations occur from behavior of each passenger, we can't blame them because maybe it makes passengers pungent. Role of tourism and hospitality is make passenger satisfy. So, there are things that employees can do it. For example prepare for bad situation, rapidly resolve and willing service to passenger.
2.Give knowledge to employees about behavior of people ,teach employees respond to bad various situation that maybe occur on flight and foster employee aware of duty of service job. In part of passenger maybe we make brochure that about primary behavior that make others people annoy and put in channel behind seats. If passengers read it, they will know these behaviors is bad so they will stop it.
นายสมเกียรติ อ่อนแก้ว 5803599
TRM 319 sec 01