Herzberg believed that businesses should motivate employees by adopting a democratic approach to management and by improving the nature and content of the actual job through certain methods. Some of the methods managers could use to achieve this are:
Job enlargement – workers being given a greater variety of tasks to perform (not necessarily more challenging) which should make the work more interesting.
Job enrichment - involves workers being given a wider range of more complex and challenging tasks surrounding a complete unit of work. This should give a greater sense of achievement.
Empowerment means delegating more power to employees to make their own decisions over areas of their working life.
Key summary for Herzberg:
Workers motivated to work harder by motivators e.g. more responsibility, more interesting work, more praise for good work
Workers can become de-motivated if hygiene factors are not met e.g. pay, working conditions, relationships with colleagues