12. “Here is a simple but powerful rule: always give people more than what they expect to get” – Nelson Boswell, author of Successful Living Day by Day
Imagine that you expected to get a free pen from a business – but you actually got a free pen and a voucher for their store.
And then imagine that you expected to get a voucher and free pen – and you got it. It’s not as exciting is it? To really delight your customers you need to surprise them with more than they expected – in your customer service, in your products or services, and in any deals or offers.
- See more at: http://www.newvoicemedia.com/blog/top-20-customer-service-quotes-and-what-you-can-learn-from-them/#sthash.Ieug1poR.dpuf